Diploma in Front Office Operations

Last Updated on July 28, 2023 by Vishnu Nambiar

In this article, we will have an in-depth analysis of Diploma in Front Office Operations course. It is a job oriented Diploma course. This article covers topics such as – course details, duration, eligibility criteria, colleges & admission process, syllabus and career prospects.This vocational course caters to the needs of the thriving hospitality sector. The main aim of this course is to instill sector-specific skills – related to the hospitality sector – in students.

Diploma in Front Office Operations course is also known by other names such as –

• Diploma in Hotel Front Office Operations
• Diploma in Hotel Front Office Management
• Diploma in Hotel Front Office and Accommodation Management
• Diploma in Front Office Management

Despite the minor change in the names of the above mentioned courses, it is safe to say that each of them share the same core subjects and fundamentals. Each course trains students and turns them into skilled hospitality professionals who are capable to don the role of a front office executive, manager or staff.   Let us check out the course details now. Here’s a handy course overview for my readers –

Diploma in Front Office Operations Course Overview

• Type of course: Diploma course
• Duration: 6 months to 3 years
• Eligibility Criteria: 10th or 12th passed (depending upon the institute)

Let us take a closer look at the course details –

Diploma in Front Office Operations Course Details

Type of course

It is a job oriented Diploma certificate course. It can be classified as a vocational course that focuses on the hospitality sector.

Course duration

Course duration usually varies from one institute to another. The course duration could be anywhere between 1 to 3 years. Some institutes also offer 6 months long training course.

Eligibility criteria

Eligibility criteria varies from one institute to another. Most institutes accept students who have passed 10+2 class. Some institutes are also known to accept 10th passed students.

Colleges and admission process

Numerous private and government run institutes across India are offering Diploma in Front Office Operations course to students. Depending upon the institute, the admission process could be direct or merit based.   Make sure that you choose an institute that is approved and recognized by the appropriate authorities. Try to select an institute that has an experienced faculty, sound infrastructure, good training facilities and placement assistance.

Diploma in Front Office Operations Syllabus

• Introduction to tourism and hospitality sector
• Reservation (room, hotels, reservation systems, computerized reservations)
• Reception (receiving guests, registration, communication, etiquette, guest management, key handling)
• Information about the hotel and city postal regulations
• Cash billing
• Business communication
• Hotel accounting
• Communication skills
• Customer care services and guest care
• Computer application
• Practical training

The above mentioned subjects form the core of Diploma in Front Office Operations course.

Also read:

Hotel management courses

Event management courses

Aviation courses

Online courses in India

Data entry courses

Career prospects and job opportunities

After completing the course, candidates will be able to find work in the hospitality sector. This sector is growing at a healthy rate in India. New opportunities are being created each day.   Some of the common recruiters/places where one may find a job are –

• Hotels
• Resorts
• Tour and Travel Agencies
• Restaurants

Apart from the hospitality sector, jobs are also available in allied sectors such as travel, tourism, food and beverages production.   In the above mentioned setups, Front Office Operations professionals may don roles such as –

• Front office staff
• Front office executive
• Customer service executive
• Front desk operator
• Receptionist

Vishnu Nambiar

I am Vishnu Nambiar a career and educational blogger from India. I am also a full time educational consultant having more than 12 years of experience in the educational sector.

I share articles related to courses, colleges, careers, exam tips and more here.