Last Updated on April 6, 2022 by
The official site for booking Indian Railway’s e-ticket is www.irctc.co.in. IRCTC stands for Indian Railway Catering and Tourism Corporation. Here, we will be talking about the process of booking an e-ticket on IRCTC site, the process of cancelling an e-ticket and the refund time taken by IRCTC.
Getting started on IRCTC
To book an e-ticket, you have two options. Either go to a travel agent or register yourself on the site. If you regularly use the internet and have a credit/debit card, I recommend that you register on IRCTC. The process takes less than 10 minutes. This site is used by millions of Indians each day. Money transactions are made by hundreds of thousands of people. After registering, you will be provided a username and password. You may later log-in to IRCTC and change the default password.
Booking an E-ticket
If you know how to surf around on the Internet, I bet that you’ll have no trouble booking an e-ticket on IRCTC. After logging in, you’ll find a ‘quick book’ setting. It basically asks for you to fill fields like- ‘from station’, ‘to station’, ‘date of journey’, ‘quota of booking’ etc.
After filling the necessary fields, click on ‘search trains’ option. IRCTC will retrieve the list of trains satisfying the conditions set by you. Now, select the train and class that suits you best and click on ‘book ticket’. Next, you will be asked to fill details of passengers like name, age, sex, berth preference etc. After filling the details, the next step is to make the payment.
Making online payment on IRCTC
Many people doubt the concept of making payment online. But making payment on IRCTC is very safe. There is no reason to worry! You may make payment using credit or debit card. On the site, you’ll see list of banks and types of cards (visa, master card etc). If your bank is not on the list, you may use the payment gateways of other banks. It is perfectly safe to do so.
While making payment, you’ll be asked details like- card number, expiry date, name on card, PIN etc. After filling the necessary information, click on ‘ok’. You’ll be taken to a secure gateway for making payment. While this process takes place, never click ‘back’ or ‘refresh’ buttons. After the process completes, click on ‘pay’. That’s it, the payment process is complete. You will receive notification from your bank via SMS regarding the payment.
After making the payment, you’ll be redirected back to IRCTC, where you will be able to see your e-ticket. You may now print the e-ticket. You’ll also get an SMS format of the ticket sent to your mobile phone.
Now, let us come to the main point of our article. Here, we will discuss topics like cancelling e-ticket, process of refunding and the time taken for refunding.
Cancelling Process, Refunding and the time taken for Refunding
For cancelling e-ticket, you have to use the ‘cancel ticket’ option that you’ll find on the IRCTC site after logging in. As far as e-tickets are concerned, the refund process is automatic. The money will automatically be credited to your bank account. If your e-ticket was not confirmed at the time of booking and doesn’t get confirmed even after the chart has been prepared, the money will be refunded automatically to your account.
Also read: Missed call banking numbers
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Time taken for refund to get credited in bank account
If I cancel a ticket today, it usually takes a day to ‘confirm’ the cancellation. Next, the refund will be made. All this takes between 2-4 days. But for the money to reach bank account, more time is needed! Sometimes, for the refund to get reflected in bank account, as much as 6-8 days are required. As per my experience, the refund process of IRCTC may take between 4-10 days. In some cases it may take more time!
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Sir, I yet not get my refund after alomst a month….I booked tickets from a travel agency…Though I got the message of refund but they said that they haven’t got any refund…so what should I do?
Call the customer service and enquire about its status.
Sir,I yet not get money after 10 day of cancelled ticket.How I get my refund money.
Sir my 1305 rupees at 2052 hrs debited from my card debit from razor pay payment mode on 26 jun18 but ticket not generated for that pls refund my amount rupees 1305
मेने टिकट बूक किया ओर पेसे भी कट गये नेट बेन्कीग से लेकिन टिकट बना नही ओर पेसा भी कट गया मुझे पेसा वापस कब मिलेगा
Hello sir
I have cancelled 5 tickets and refund status showing that it refunded but noe it’s 6 days and more but no refund collected in my account. What should I do.
Tried contacting the customer care?
Dear Sir,
I cancelled two tatkal tickets from New Delhi to Indore on 10 feb 2018.
The mail i got after cancellation is below which stated that i will get the refund shortly but till now after 7 days I have not got the same.
Please no the needful.
The mail is as below :
Dear Customer,
We wish to inform you that your ticket against PNR Number: 2********0 has been cancelled successfully as per your request. The refund amount of Rs. 990 will be refunded back to your respective account shortly
I have cancelled my confirmed e ticket on 29th dec 2017 and till today that is 25 jan 2018 the amount is not credited in my account but the status is showing that amound is refunded.. What should i do now as the customer care is not responding.
I have filled a TDR on 7th November 2017 it has been more than 70 days i haven’t received my money bank . However my refund status is showing sent to bank but still my account is not credited.
Below are my details:
Transaction ID: 1*************4
PNR: 2********2
TDR reason: Train running late more than 3 hours
Current TDR Status: TDR approved
i cancel my ticket on 02-01-2018 and the refund status is refunded but till now i didn’t get my money is there any solution for this please help for me
Hi.
Respected sir,
I am MUKUND KUMAR,
I booked my ticket in 29th Dec. 2018 and it cancelled it due to fault booked large no. Of waiting list(WL) TIckets in saket express fromm ltt to sultanpur of two person. Of
I do these booking transaction with SBI DEBIT CARD AND PIN. AMOUNT REFUND 1130₹ WITH EXCLUDED 120₹ CANCELLED CHARGE.
Now it shows status sent to bank. But problem is My SBI BANK ACCOUNT doesn’t reflect any refund amount deposited or refunded from irctc..
Pnr no. Of that was. 8********9
Sir, I only want to know from yr experience that how to get money refunded from this situation. When status shows SENT TO BANK but not deposited in my bank…
Sir I have E-mail to care [at] irctc.co.in with transaction Id and pnr no. And data which required to send but not any desired result..
Sir plz help me..
What’s the status now?
Awaited but waiting is ended yesterday I got that amount, which I want to refunded.
Thanks for yr compliment.
hi
i have booked tickets by epaylater.
and i paid to epaylaer also now in which account my money will deposit
Hi, i have booked ticket on 12/14/2017 PNR 4********9 now the status is WL4, tomorrow at 11.40 am train will move, will be my ticket confirmed.
Also i have booked Tatkal for tomorrow for the same train PNR 4********0 status is WL10, which one will be confirmed first, so that i can cancell one ticket, please let me know
I booked my ticket in waiting and waiting was not clear so the ticket was cancelled automatically on 29 Dec 2017 and it was not refunded till today… plz suggest me what to do,
I made payment through payTM wallet from irctc site & I cancelled e-ticket.
Please let me know whether the refund amount will be credited to my payTM wallet or not!!??
I had booked a ticket through IRCTC portal. Cash is debited from my account while transaction. But error showed and ticket is not prepared.when that amount will be refunded me
Usually within 3-4 working days.
On irctc money refunded is stated.. but money is not credited in my account even after 7-8 days..where should I complain plz guide?
Look for helpline number or mail address on IRCTC website.
customer care is not responding
Dear Sir,
This mail is from irctc:But still waiting plz do needful.
Dear Customer,
We wish to inform you that your ticket against PNR Number: 4********2 has been cancelled successfully. The refund amount of Rs. 760 will be refunded back to your respective account shortly.
It’ll reach you within a few days.
Hi sir ,
Recently I have tried booking my tickets from IRCTC login online payment through debit card.
Money got deducted but I didn’t get the tickets .
I had faith that there must be some payment gateway issue and I did my tickets again and same thing happened.
Also I have not yet received my money in my account . I am waiting since long now !
Please look into matter and suggest
My transaction ID
1*************2
And
1*************9
I have checked refund status it is still showing blank in my IRCTC account
What’s the status now?
Status is still blank Sir !
Please look into it
Sir, i have Rupay debit card issued by bank of maharashtra, so i have used kotak mahindra bank as a gateway, irctc refunded my money on 27-4 but untill now no amount is deposited in my account. Please give more information. Thank you
In case of a payment made by credit card, will the refund amount will be credited in the credit card account for eticket cancellation?
Subho, yes.
I haven’t got my money refund back
Sir Maine ek ticktet book kiya Mobiquik wallet s aur ab m use cancelled kar chuka hu kya mujhe Mobiquik wallet m refund amount milega ??????????
Please tell me
Lucky, personally I haven’t ever paid via mobikwik or paytm. So don’t know the exact procedure of refund in those cases.
Sir I want to cancel my 3 e- tickets with RAC52 status. The journey will be on 28 april.how can i cancel it and what will be i do for refund. Will the whole amount be refund back to me ? Are there any charges apply to cancel RAC E-ticket?? Please tell me soon.i had booked the tickets first time online;So i don’t know what to do…Also please tell me the step by step procedure..Thank You.
Hi,
I have cancelled e-ticket on 12-4-16 & travelling date is 17-4-16 . Again I booked a ticket for 16-4-16 but I didn’t get any booking confirmation message from IRCTC ; also when ammount will be refunded to my account ??
Supriya, I’m not sure why booking confirmation didn’t came. Refund usually takes 4 working days to get credited back to bank account.
Tatkal waiting e-ticket automatically canceled or we cancel from site..
Waiting e tickets are automatically cancelled.
I cancelled a ticket from gkp to surendernagar on 01:04:16 and the traveling date is 07:04:16
I have to file tdr or not
Amare, refund will be credited to your account automatically.
Hey!
I booked a ticket from Hyderabad to New Delhi and later cancelled it on 23rd.
However, I did not receive refunds yet in my bank account.
It would be great if you can help me with IRCTC refund helpline number. I’ve tried different numbers available on web, but no use.
Thanks in advance for your support.
Uday
I booked a ticket pnr 2315553450 from asr to fd dated 23march16 but i cancelled ticket some personal reason .my payment is not refund please tell me time
Arvind, it may take up to 4 working days to complete the refund process.
sir i booked a ticket from mobikwik wallet but later i canceled ticket due to some reason.so when i will get my money back
i booked a ticket at irctc 01:19 charged fare;140, sc;22.9+pg CHGS and cancelled it on 04.57pm and then got it cancelled and got a msg stating that amt 20 will be refunded in your account.. pnr;8145143934.. y only 20 refunded and how many days u took for refunding money..
Hi Vishnu Nambiar,
I have booked ticket in the month of december 2015 and I due to some reason I was obliged to canceled the e. ticket. Is it a automatic process that or do I have to to aplly for refund.
Shashank, if you booked and cancelled the ticket online, the refund process will be automatic. The refund will be credited back to your account.
I booked tickets on IRCTC through my PayTM account. Later I cancelled those tickets. Will I get the amount in my PayTM account? Its been 3 days and I haven’t received any amount as yet.
Rupali, I’ve been getting questions about this Paytm process. But unfortunately I’m not knowledgeable about the refund process in that case.
Dear sir today i cancelled my tickets so how many time taken by irctc for my refund in my account.
It will take 4 working days (don’t count holidays).
sir my transaction is failed in my irctc account it shows refunded but amount is not credited in my account please tell booking date 23-01-2016 and refunded amount is shown irctc web site is 25-01-2016 please tell me sir
Siva, even though the refund has been made, it will take some time to reflect and show up in your Bank Account.
Sir I have bk ticket from bank account three months back but now I would like to cancel tkt and same bank account closed
Do irctc gives refund in other bank account
I’m not sure about that Amesh.
This is sivabalaji my pnr num is 4115287559 I have cancel the tickets on 07-01-2016 but amount will not to be credit please check it..it is a very long time….
HI ARUN , I WANT TO CANCEL MY TICKET AND BOOK ANOTHER TICKET . WILL THE MONEY COME TO MY BANK AC OR IRCTC AC ?
AND ALSO IF IT COMES TO MY IRCTC AC HOW LONG WILL IT TAKE TO BE REFUNDED ??
Sachin, money will be credited to your Bank Account. It will take around 4 working days to reach your Account.
“i had cancelled my tickets on 24/12/2015 When I go to Irctc website ….It shows the Refund status as “sent to bank”. But still I had not get my money in my account so please issue my refund”
1.) this is transaction id : 100000348410812 and cancellation id :100000082221159
2.) this is transaction id : 100000348410783 and cancellation id : 100000082221156
i booked from STATE BANK OF HYDERABAD
S.N. Murthy, it will take a day or two for the amount to reflect in your Bank Account, after they’ve sent it to you.
Sir in which account refund amount is deposited I mean account from which ticket has been done or another
The Account that you used to make the payment, Supriya.
HI,
I have booked a 2AC ticket through AXIS BANK CREDIT card.
the ticket is confirmed now i want to cancel the ticket , I am sure that refund will be credited to my account because i am using IRCTC from past 10 years. The thing is now am not using the AXIS BANK CREDIT card where will be the cancelled amount get credited if i can cancel the ticket. is there any provision to give the other bank account details so the i can get the cancelled amount.
Please help me….waiting for you suggestion..
Raviraj, amount will be credited to the account, using which you made the payment.
Sir , i make the payment through paytm wallet for a ticket and my is not confirmed , it was automatically cancelled but i didint get the money refunde….so where did i get the in acoount or paytm wallet???? Please answer
Sir I BOOKED my ticket by icici gate way on 30.12.15 But it was not booked but the amount deduct from my account and thereafter the refund status showing on 31.12.15 that refund back to the bank. i just want to know that they refund my payment automatically in my account or i have to visit the icici bank.
Manoj, you won’t have to visit Bank. Refund will be credited automatically to your account.
Hello Arun,
I canceled my two Tickets on Dec-18, But amount Is not refunded yet. I checked status on IRCTC which shows “Refunded” with Transaction IDs. When can I suppose to credit that amount Into my Account OR what action can I take next ?
Thanks!!!
Akhil
Akhil, it’ll take bit more time for that amount to reflect in your bank account. I think there is nothing to worry. Wait for a day or two. Still if the problem persists, you may contact IRCTC customer care and enquire about the status.
Hi, I booked a ticket in Rajdhani for 24th December and same got cancelled as the ticket was in waiting list post preparation of chart. Normally there is an understanding that waiting ticket get cancelled automatically and post that amount gets credited into the relevant account. It’s been more than 5 days and am still waiting for the refund amount.
Thanks,
Pawan Kumar Ram
Pawan, you may check the refund status by logging into IRCTC website. If still no step has been taken by them, you may notify them by calling their customer care number.
I have cancelled ticket today how many hours/days it takes to refund
4 working days, Ajay.
I cancelled my AC 3 Tier ticket PNR 6546727220( 12311 Howrah Kalka Mail) date 12-12-2015 But till now today I don’t Get my refund money, Please do as earliest.
MR .ARUN,I HAVE CANCELLED MY TICKET OF RAJDHANI EXPRESS ON 20/12/2015 …BT I CANT GET MY BALANCE….I WANT TO KNOW HOW MUCH TIME IT TAKES FOR REFUND
Abhishek, wait for 4 working days.
SO IN THIS 4 DAYS REFUND WILL COME OR AFTER 4 DAYS……MAXIMUM HOW MANY DAYS IT WIL TAKE….WHEN I M CHECKING MY REFUND STATUS I MEAN PAYMENT STATUS ITS SHOWING PAYMENT SETTLED…. SO HELP ME
Yogesh, generally it is 4 days, but technical issues may delay this process. In that case, you may call customer care cell and raise this issue. This will help you know the exact status of the refund.
WHEN I WAS BOOKING MY TICKET. I DID PAYMENT AND MY TRANSATION WAS DROP [FAILED] DUE TO SEAT WERE NOT AVILABLE.. AND WHEN I CHECK MY TRANSATION HISTORY THEN REFUND PAYMENT WAS SHOWING… I MEAN MY TICKET WAS NOT ISSUED….SO IN HOW MANY DAYS I WIL GET MY REFUND BACK… CAN ANYONE HELP ME
Yogesh, wait for 4 working days. Exclude Saturday and Sunday.
Hello I cancel one ticket fefund is not credited in my account
This is my details
My PNR no is-4114549295
Lingam, when did you cancel it? Usually it takes 4 working days. Sometime even longer, depending upon technical issues.
Sir I cancelled my ticket on 26.11.15 and as per irctc status it has refunded on 02. 12.15 but refund is not credited in my account I booked the ticket using icici gate way and payment made from uco bank debit card. Similarly I cancelled two ticket on 04.12.15 status shoping refunded on 05.12.15 in these booking I used hdfc gate way but refund in this case also not credited in my account please suggest me wat I can do
B N Meena, I’m not sure about the technical issues related to Payment Gateways, sorry about that. The best way to solve it is by contacting IRCTC and Bank customer cares.
I have booked ticket but unfortunately i cancelled tickets on Saturday 12.12.15 and till now I did not get the refund. what is process…?
Why IRCTC is taking so much time to refund cancelled tickets amount.?
They don’t take time while making ticket payment..
Prashant, this is normal. You cancelled on Saturday. Don’t count Sunday. Only consider working days. It could take 2 more days, I think.
Hi I have booked ticket but the train is cancelled and till now I did not get the refund .it’s been three days now
Sonali, wait till Monday. If still not refunded, contact the customer care and let them know. Note down the refund id and enquire about the status.
Hello sir, I cancelled 5 tickets on 01/12/2015 but still refund is not credited in my account Following is my details.
Transaction Ids are ; 100000367174387, 100000365998442, 100000365107237
My PNR nos are 6648792326, 6146975771. 6146889425
Cancelled Ids are 100000078352951, 100000078352948, 100000078352946
Train No :
Hello sir, I have booked e-ticket through Paytm. If I cancel the ticket how much time it will take to refund the amount in my Paytm account. Please let me know
Kiran, not sure about Paytm. But in case of booking through IRCTC, it takes 2-4 working days. So it has to be around this period only, I suppose. If not refunded, you may contact Paytm or IRCTC’s customer care.
Sir hum ek ticket book kiye howhra to new delhi or use se cancelled kardeye 24/11/15 ko or amount abhi tak refund nhi mila hai….?
Kalamuddin, usually it takes 2-4 working days. If still not refunded, you may try customer care number of IRCTC and check the refund status.
I had cancelled my ticket on 19/11/15.When I go to Irctc website ….It shows the Refund status as “sent to bank”. But still I had not get my money in my account.
Please help what should I do..
Shadique Hussain, in that case you may get in touch with IRCTC’s customer care team and check the refund status.
Hello I cancel one ticket refund is not credited in my account
This is my details
Transcation Id 100000073013842
My PNR no is-4412378406
Cancalled Id 100000319307482
Train No : 17230 / SABARI EXP
I have booked a ticket through Paytm wallet and will be cancelling it tomorrow. Where would the refunded money be reflected?
Hello
See still I didn’t get any amount of my account
Can you please tell me what time should I accept
thanks & regards
Sunny prasad
Sunny, wait for 4 working days. If still not credited, you may call their customer care service and inquire about the refund status.
I didn’t received my blanc in my account it’s allredy 3 days cross so help out my cancellation date is 10 Oct still I didn’t not get blanc
Sunny, wait, it will come. Maybe its due to Sunday off day that came in between that the process has got delayed.
SIR, I BOUGHT A E TICKET THROUGH AN AGENT, NOT GETTING MY REFUND AFTER A WEEK. IS THE AGENT CHEATING ME? HOW WILL I KNOW FOR SURE?
Timirbaran, if the agent paid for it through his bank account, the amount will be refunded to his account only. You’ll have to ask him about the refund status. Usually, it is refunded in 2-4 working days.
Hello I cancel one ticket fefund is not credited in my account
This is my details
My PNR no is-2538209226
Sunny, it will take 2-3 working days to get credited back to your account.
i booked a ticket.i want to cancel that and the refund should be credited in another bank account.is it possible? can i change the bank details?
Aahladh, no it is not possible right now.
TODAY I BOOKED A TICKET OF TRAIN FROM BVI TO JP.I MADE THE PAYMENT THROUGH PAYTM WALLET BUT DUE TO SOME REASON I HAD TO CANCEL THE TICKET.I WANT TO KNOW WHERE THE MONEY WILL BE REFUNDED IN MY PAYTM WALLET OR WHERE?
I m student of B-tech and belongs to poor family ,monthly income less than 10000 family ,that money I have to use for reading ,fooding etc,if Indian railways take more than 24 hrs to returns my CKWL(e-tkting)tkt ,then how can I do next reservation,I don’t have that much money and also time to go railway reservation counter for tkting and it far distance from m,then how can I do for next reservation to home,govt and railway department have to thing if it is possible tatkal wait listed e-tkting can b refund after2-3 hours of the train depature.plz itz comment itna forward karo ki mera awaj railway dept and Respected Railway minister and pm take pohse,and hamare jaisa poor family jaldi se jaldi bhala ho aur hum next day usi paise se safar kar paye
It must be refund within 24hrs after cancillation.
i cancelled my waiting ticket on 06/08/2015.but refund is not deposit my a/c.my PNR No. is 2536616874.
Yogendra, it will get refunded in 3-4 working days I guess.
I tried to book a ticket and did not got the preferred berth hence did not proceed but the money was taken out of my account this happened twice and hs nt gt refund yet ….. Really unproffesional …..
I have filed TDR on 17.01.2015.My pnr no. is 4202583503.Transaction ID is 100000122716161.It is an E ticket.I have not received money yet reminding to care of IRCTC many timee. I am getting same reply that process is on.What is indian railway teaching us? I am loosing hope after chading for 3 months
3 months? Man, that has been too long! I understand your frustration!
I cancelled my wt ticet on 31-3-2015 . but refund is not deposit my a/c. PNR no.8521631546 & 4306495125
will they return our money in account or not?
doesn’t matter how much time they will take…money should be back in the account …we all knw how does the our soo called government works…
Sajid, money will be deposited in your account. It could get delayed, but money will be deposited for sure. Keep checking your bank balance after the time specified in the article.
it is not fare that railway is taking fast action for payment while for refund it takes more and more time..
Why irctc is taking so much time to refund cancelled ticket amount they don’t take.time while making ticket payments
Ankit, it is their way of working. Sadly, w can’t do much about the way they function. But of course, it would be great if they take some steps and improve things!
pleae sir refund my cash
Tranjection Id 100000170426356
Train no.-14033
date-4-4-2015
A/C No. 4**************4
PAYMENT FOR BOOKING IN IRTC IS IMMEDIATE WHY IT TAKE SO MORE TIMES FOR REFUND WHILE CANELLED IT. WHEN THE MONEY GOES TO IRTC ACCOUNT IS NOT OUR MONEY AND COMING OUT FROM IRTC ACCOUNT IS TAKING SO MANY TIME WHY. IT IS INTIONALLY ONLY LINGERING AND DOING BY THE STAFF BUT NOTHING ELSE. WHEN THE PAYMENT IS SPEED WHILE BOOKING A IRTC TICKET WHY ITS REFUND PROCEDURE IS SAME SPEED FOR REFUND. OUR COUNTRY IS SO POOR IN PAYMENT OF INDIVIDUALS MONEY WHY. IT SHOULD BE CONSIDERED BY IRTC AUTHORITY. THEY ONLY KNOW GETTING MONEY FROM PEOPLE AND NOT READY TO REFUND THE CANCELLED MONEY. MONEY OF PEOPLE IS SAME TO OWN MONEY.. IT SHOULD BE DEEPLY CONSIDERED.
In my experience, using a CITI Bank card leads to a refund within hours of cancellation. Using an AXIS Bank card, the experience has been different. Could it be that the delay is caused not by IRCTC but by some of the payment gateways?